Frequently Asked Questions
Getting Started
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Solace currently provides virtual therapy for clients located in Illinois at the time of their appointment.
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Complete the Request a Consultation form and tell us a little about what you’re looking for. We’ll follow up with approximately 24-48 business hours to discuss your needs, availability, and whether Solace may be a good fit. Consultations are free!
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Your first appointment will be an intake session. We’ll talk about what brings you to therapy, relevant history, current symptoms, and your goals for treatment. We’ll also discuss recommendations and make sure you have the space to ask questions.
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45- and 60-minute sessions are available depending on clinical need, treatment goals, and scheduling.
Insurance & Fees
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Yes. Solace is in-network with several commercial insurance plans, including Blue Cross Blue Shield PPO, Anthem, Aetna, Cigna, UnitedHealthcare, UMR, and Meritain Health.
Coverage varies by plan, so clients are encouraged to confirm their behavioral health benefits, deductible, copay, and eligibility directly with their insurance company.
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If your plan includes out-of-network benefits, you may be eligible for partial reimbursement. Upon request, Solace can provide a superbill for you to submit to your insurer.
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Self-pay rates vary by service and session length. Sliding-scale availability may also be offered when openings are available. Contact us for current rates and availability.
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Yes. Clients who are uninsured or choosing not to use insurance can receive a Good Faith Estimate of expected therapy charges in accordance with applicable federal requirements.
Therapy & Policies
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Exposure and Response Prevention (ERP) is a first-line, evidence-based treatment for OCD. ERP involves gradually practicing contact with feared thoughts, feelings, situations, or uncertainty while reducing compulsions, reassurance seeking, avoidance, and other responses that reinforce the OCD cycle.
Treatment is collaborative and tailored to your individual symptoms and goals.
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No. You don’t need to arrive already knowing exactly what you’re experiencing. We’ll assess your symptoms and concerns together. If you’re using insurance, a mental health diagnosis is generally required for billing, and we’ll discuss that with you as part of treatment.
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No. Solace provides psychotherapy and does not prescribe medication. When appropriate, we can collaborate with your psychiatrist, primary care provider, or other members of your treatment team.
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Please provide at least 24 hours’ notice when canceling or rescheduling an appointment. Late cancellations and missed appointments may be subject to a fee in accordance with the practice policy provided at intake.
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Experiencing suicidal thoughts does not automatically mean outpatient therapy is unavailable. We can assess safety together and determine whether outpatient treatment remains an appropriate level of care.
When indicated, treatment may include safety planning, additional support, coordination with other providers, or referral to a higher level of care.
If you are in immediate danger or believe you may act on suicidal thoughts, call or text 988, call 911, or go to the nearest emergency department.